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Brand protection

What are counterfeit goods?

Counterfeit goods or products are made to imitate another brand or appear as real under a false pretense. These kind of products are often of inferior quality and not of the same quality as the original. They may be found to bear the Astir logo, but should not be mistaken for the real deal.

Astir Australia is committed to ensure that the consumer is protected from fake Astir products. We work alongside authorities to combat counterfeiting and will take action against anyone who violates the law.

How to avoid purchasing of counterfeit goods

The best way to avoid counterfeit goods is to buy from our website or our list of registered Astir suppliers.

Online Counterfeit

Consumers need to be on the lookout for fake products when buying Astir goods online. There are websites claiming to be legitimate stockists of these products but are in fact selling counterfeit goods. These kind of sites will still sell at reduced prices, have the correct logo and try to deceive unsuspecting shoppers.

The most common places to find these sellers are on auction sites. You could find people selling the genuine Astir goods, but it is always safer to double check; consider their seller history, read up on feedback which they have received or even check whether the seller has any other goods available. At Astir we are passionate about ensuring that our customers only get the best, however if you are going to use a non-registered stockist then consider the following:

  • Customers run the risk of receiving inferior products
  • Never receiving the item your purchased
  • Having goods confiscated or destroyed by customs
  • Becoming the victim of false advertising
  • Unexpected delays or other issues with seller
  • Sub-standard after sales service
  • Higher probability of becoming a victim of credit card fraud
  • Identity theft casualty

Sellers/traders are required by law to provide a legitimate postal address, ours is Astir Australia 2-4 Oxley’s Hill Road, Bowral New South Wales, 2576.

As a Astir customer we would like to partner with you in fighting counterfeit goods, so if you have any tip-offs then please contact us on [email protected]

Please contact our customer support team should you require any further assistance. We are available on 1300 680 638 and or email [email protected]